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Specific Troubleshooting Guide for 3500/22M Transient Data Interface Module

This troubleshooting guide provides solutions for common issues encountered with the 3500/22M Transient Data Interface Module.

Common Issues and Solutions

Issue: Module not communicating with other modules

Possible Causes:

  • Faulty Ethernet cable
  • Incorrect configuration settings
  • Power supply issues

Recommended Solutions:

  1. Check and replace the Ethernet cable if damaged
  2. Verify configuration settings and adjust as necessary
  3. Ensure power supply is functioning correctly
Issue: LED indicators not functioning

Possible Causes:

  • Power supply failure
  • Internal module fault

Recommended Solutions:

  1. Check power supply connections and replace if necessary
  2. Contact technical support for internal module diagnostics
Issue: Data collection not occurring as expected

Possible Causes:

  • Insufficient memory available
  • Incorrect data collection settings

Recommended Solutions:

  1. Clear unnecessary data to free up memory
  2. Review and adjust data collection settings

Advanced Diagnostic Notes

For advanced diagnostics, utilize the built-in diagnostic tools available in the System 1 software to analyze performance metrics and identify potential issues.

For unresolved issues, consult the full manual or contact support.

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Last updated: June 19, 2025 | Author: Senior Industrial Automation Engineer…